FAQs

All the Facts AF. 

There are styles I want but they're out of stock, any suggestions?

We do our very best to keep all our Bold Soul designs in stock, but sometimes bestsellers are tough to keep on hand as our work is 100% handcrafted - no worries though, just make sure you add your email to the “email me when back in stock” feature on any product page and we will notify you the minute those favorite styles are ready to purchase again. 

Do you offer custom design services?

Absolutely! You can find out all the details on our Custom Designs page. 

I would like to order a pendant but is it possible to have a different chain length?

At this time our design studio offers two chain length options; 16-18" and 18" - 20". If you happen to want a chain custom sized or a pendant designed please feel free to contact us on our Bespoke Custom Design page.

I would love to work for you; do you have any openings?

We are genuinely so happy to hear when our loyal customers would like to share their skills and talents with us and we always want to hear from talented prospects! Be sure to check back, whenever we have an opening we'll share that here on our website and all our social media accounts.

Ordering & Shipping

How long will it take for my order to arrive?

When you place an order from our shop, you can typically expect your items to ship within 3-5 business days. If you place multiple orders at the same time, our customer service staff will group them whenever possible.

Please note that due to the current US supply chain issues, shipping carriers can take up to 7-10 days to fully process and deliver your order. We will provide tracking the moment your order has shipped from Bold Soul Fine Jewelry and you will receive an email notification with your tracking number.

Custom, bespoke orders ship on a different time, so be sure to check all the details on our Custom Designs page. 

When will my tracking info be available?

All orders processed on this Bold Soul Fine Jewelry website will be processed within 48 hours whenever possible; our customer service support is closed on weekends and all recognized US holidays however, so if your order comes in at that time we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.

My Bold Soul pendant is broken; can I send it in for repairs?

If your item was purchased directly with us, either here on our Bold Soul Fine Jewelry website or at an event, festival or popup shop, send your request via our Customer Support page and we will make arrangements for your repair and instruct you on how to ship your item to our studio. If your item was purchased at one of our retail partner locations, please contact them directly for information on their repair policies. 

Customer service isn't getting back to me - now what?

We're so sorry to hear that, our customer service support emails can sometimes fall into your spam/junk folder; be sure to add Bold Soul Fine Jewelry to your bookmarks and lists so you don't miss any of our emails. If you're still having trouble send us a note on our Customer Support page or DM on our Instagram or Facebook pages.

Can I change my shipping address?

If your order has not left our shipping office, we are able to change the shipping address on your order; submit your address change request on the form found on our Customer Support page. Unfortunately, once your package is with the carrier we are unable to change the shipping address on your order.

I need to cancel my order - what can I do?

Our commitment to our customers is to make sure you're happy with everything you purchase from Bold Soul so whenever things aren't 100%, or if you placed your order and you've made a mistake, or you decided quickly you wanted to change your selection, you must email our customer service support no less than eight (8) hours from the time of your purchase so that we can hurry to correct the problem. Any purchase that has been placed and we have not been notified within this time frame will be processed and shipped as ordered with no exceptions.

Can I return my purchase?

If you find that something wasn't quite right with your order, or you received your packaged damaged, we will review your request for a return, exchange or refund within (3) calendar days from the date of delivery. In the event your order arrives and you're not satisfied or the package is damaged please submit your issue on our Customer Support page with images to support your claim and we will be in touch via email directly.

I have questions regarding shipping and delivery; what do you offer?

For details relating to our shipping rates and zones please check out the information found on our Customer Support page.

If my return is approved, how long will it take to receive my refund?

Once approved we will process your refund right away, typically within 48 hours during regular business hours. Your bank may take longer to recognize the refund so be sure to contact them once you receive our email notification.

I received a gift from your store - can I return or exchange?

Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item, no questions asked. Just submit your request in the form provided, follow all returning goods instructions on our Customer Support page and we’ll take care of the rest.

Do you offer gift cards for your store?

At this time Bold Soul Fine Jewelry is not offering e-cards on our website. Check back we may consider offering this option in 2023.

What forms of payment do you accept?

We offer Shop Pay, Apple Pay, Google Pay checkouts and accept American Express, Visa, Mastercard, and Discover credit cards as well as PayPal for payment.