A. We do our very best to keep all our Bold Soul designs in stock, but sometimes bestsellers are tough to keep on hand as our work is 100% handcrafted - no worries though, just make sure you add your email to the “email me when back in stock” feature on any product page and we will notify you the minute those favorite styles are ready to purchase again. 

Absolutely! You can find out all of the details on our Custom Designs page.

We can custom order a chain in any length as well as any metal that you desire. To place this custom order, see our Custom Design Services section or email us at Boldsouljewelry@gmail.com and let us know what chain length and metal type you are interested in purchasing. We will respond with options and prices.

We are genuinely so happy to hear when our loyal customers would like to share their skills and talents with us and we always want to hear from talented prospects! Be sure to check back, whenever we have an opening we'll share that here on our website and all our social media accounts.

When you place an order from our shop, you can typically expect your items to ship within 3-5 business days. If you place multiple orders at the same time, our customer service staff will group them whenever possible.

Please note that due to the current US supply chain issues, shipping carriers can take up to 7-10 days to fully process and deliver your order. We will provide tracking the moment your order has shipped from Bold Soul Designs and you will receive an email notification with your tracking number.

Custom, bespoke orders ship on a different time frame, so be sure to check all of the details on our Custom Designs page. 

All orders processed on this Bold Soul Fine Jewelry website will be processed within 48 hours whenever possible; however, our customer service support is closed on weekends and all recognized US holidays, so if your order comes in at that time, we will process the following business day. All orders receive a real-time email notification as soon as your purchase has been paid and we follow up with all tracking notifications the minute your item(s) have left our warehouse.

If your item was purchased directly with us, either here on our Bold Soul Fine Jewelry website or at an event, festival or pop-up shop, send your request via our Customer Support page and we will make arrangements for your repair and instruct you on how to ship your item to our studio. If your item was purchased at one of our retail partner locations, please contact them directly for information on their repair policies. 

We're so sorry to hear that, our customer service support emails can sometimes fall into your spam/junk folder; be sure to add Bold Soul Designs to your bookmarks and lists so that you don't miss any of our emails. If you're still having trouble, send us a note on our Customer Support page or DM on our Instagram or Facebook pages. Boldsouljewelry@gmail.com

If your order has not left our shipping office, we are able to change the shipping address on your order and submit your address change request on the form found on our Customer Support page. Unfortunately, once your package is with the carrier we are unable to change the shipping address on your order.

Our commitment to our customers is to make sure you are happy with everything you purchase from Bold Soul Designs so when things aren't 100%, or if you placed your order and you've made a mistake, or you decided quickly and you want to change your selection, you must email our customer service support no less than eight 24 hours from the time of your purchase so that we can attempt to correct the problem. Any purchase that has been placed and we have not been notified within this time frame will be processed and shipped as ordered with no exceptions.

If you find that something wasn't quite right with your order, or you received your package damaged, we will review your request for a return, exchange or refund within (3) calendar days from the date of delivery. In the event your order arrives, and you're not satisfied, or the package is damaged please submit your issue on our Customer Support page with images to support your claim and we will be in touch via email directly.

For details relating to our shipping rates and zones please check out the information found on our Customer Support page.

Once approved we will process your refund within 48 hours during regular business hours. Your bank may take longer to recognize the refund so be sure to contact them once you receive our email notification.

Any item received as a gift is eligible for a full online store credit for the full amount of your gifted item, no questions asked. Just submit your request in the form provided, follow all returning goods instructions on our Customer Support page and we’ll take care of the rest.

We do! Bold Soul Fine Jewelry is happy to offer ecards for redemption on our site. Our digital gift cards have no additional processing fees and never expire. Any e-card purchased on this Bold Soul website is not eligible for redemption at any special event or in-person popup shop. 

We offer Amazon Pay, AMEX, Apple Pay, Shop Pay, Dinners, Discover, Meta Pay, Mastercard, PayPal, Shop Pay, Venmo and VISA. We might add other payments in the future, please contact us if you have any questions.