CUSTOMER SUPPORT

The Basics

Bold Soul Fine Jewelry customer support hours are Monday thru Friday from 9:00AM to 5:00 PM PST (Pacific Standard Time). Our offices are closed weekends and all recognized US holidays. Orders are processed within 24-48 hours of a completed transaction and any order that falls on a weekend or holiday will be processed on the following business day. If you have any questions regarding a recent order please submit your information in the form provided and a member of our team will get back to you as soon as possible. 

Custom design orders are fulfilled within 30-60 days depending on your bespoke design requests. Find out all the details on custom, bespoke designs here. 

Custom, bespoke design orders are final sale cannot be returned or exchanged.

Any topic you are interested in that is not covered here, please visit our FAQs page for additional info. 

Repairs & Chain Extensions

We offer some repair on items purchased on this Bold Soul Fine Jewelry website and we can provided chain extenders on our pendants for a fee. If you are interested in either service please drop us a line in the form and we'll get right back to you with all the info to proceed. 

Shipping & Delivery

At Bold Soul Fine Jewelry we ship all domestic orders via USPS, UPS or FedEx. You will have shipping options to choose at checkout.

Customer orders are processed within 24-48 business hours, however with high demand, holiday season transactions, limited edition items or carrier issues, your order may be slightly delayed. Customers will be notified via email of any pending delay. Please be sure that when you are placing your order that you submit accurate shipping information. We will ship to the address provided and are not responsible for lost or stolen packages due to incorrect shipping information. Bold Soul only ships to matching billing and shipping addresses and cannot ship to P.O. Boxes.  

Return & Refund Policy

Returns

We hope that you are always happy and 100% satisfied with your purchase but we realize sometimes things don’t work out. If this occurs we ask that customers submit their request for return and we will review for consideration. For any approved return purchased directly from Bold Soul Fine Jewelry, each item must be returned in its original packaging with a copy of the order receipt and/or packing slip within 7 calendar days from delivery. All item(s) must be unopened, never worn and in excellent condition. Approved returns are accepted up to 7 days from the date of purchase. All packages but be delivered back to our fulfillment center using a US carrier that provides tracking.

In the event your order arrives damaged due to carrier issues in transit, please notify us as soon as possible in the form provided and upload a photo of all damages. Retain the original shipping container as that will be needed for our claim with the carrier used to ship your order. Once we receive your information and your claim is verified a replacement item will be resent and a return label will be emailed to you.

Instructions for Approved Returns

All approved returns require a Bold Soul Fine Jewelry RA number (Return Authorization) on the outside of the package.

Step 1: Submit your return request on this Customer Support page and await our response.Step 2: If approved - ship your return to:

Bold Soul Return Authorization #_____

Step 3: Once your approved return has been received and reviewed our customer service will issue your refund and you will be notified via email.

If your concern cannot wait, no worries! Please feel free to email us directly at help@boldsouldesigns.com. 

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